The Directors of the company recognise that for Greenbank Group Limited to succeed it is essential to ensure customer satisfaction.

It is the policy of Greenbank Group Limited to provide to its customers with a range of products and services that are accurate, reliable, repeatable, compliant with specification and consistent with their expectations. These, together with timely delivery of documentation, products, materials and services are central to our operating policy.

It is the policy of Greenbank Group Limited to deal with all customer concerns efficiently and effectively and to resolve these concerns, where possible, to the best of our ability and to the satisfaction of customers.

To meet these commitments, we have implemented a Quality Management System (QMS) complying with the international standard ISO 9001:2000. In addition, we are committed to continually improving the effectiveness of our QMS and have set relevant quality objectives, against which we monitor our performance.

The QMS is implemented, reviewed, updated and audited through our management structure and quality assurance personnel. The QMS and associated procedures are advised to all employees and are made available by both hard and electronic copy.

This policy is thoroughly communicated to all employees and is displayed in selected locations throughout the Greenbank premises and job sites.

Greenbank has a commitment to meet regulatory requirements to ensure that we do not only comply with ISO9001:2000 but all other internationally recognised standards that the company may subscribe to.